One of the most challenging parts of any business is the hiring of personnel, and if you are a start-up business or one that is staffed by only yourself and a few others, you may simply not have the budget or the desire to start spending loads of money on receptionists and secretaries. These positions, however, are extremely important because they present a certain image to would-be customers that can make or break your business. In fact, if you are your only employee and have no permanent office building, these positions are even more crucial. The good news is that you can now easily hire a receptionist that will present a professional image to your customers every time they call. Moreover, those customers will never even realise you are not an established company or that you are working out of your home, enabling your business to grow faster than you thought it would.
The Basics of a Virtual Employee
Hiring a virtual receptionist is easier than you might think, because their prices can start as low as 70p per call. The companies that hire them have dozens of employees working around the clock, so they can even take calls in the middle of the night if you wish. They answer all of the calls in your company name, and since there are so many operators, you never have to worry about missing a call. The caller never knows that this isn’t your own personal secretary, and switching from your phone to the virtual receptionist’s phone enables you to take calls yourself if you so desire. In fact, switching back and forth is simple because all you have to do is enter some digits on your phone, making it fast and simple to switch whenever you need to.
Offering Many Economic and Practical Advantages
There are many advantages of using a virtual receptionist, but perhaps the most important one is that your business will never miss a single phone call, enabling you to speak with every potential customer who calls and start building those all-important relationships so that your business can grow and thrive. You can also use these receptionists for more than just answering phone calls; you can use them to take orders, update database lists, get contact information so that you can send out a catalogue, and even for emergency situations such as when your regular secretary is on holiday or maternity leave. Companies such as Message-Direct train their employees well, so regardless of the type of business you have or the specific reason you are hiring them, you are guaranteed to receive expert services every time. They make it very simple to utilise their services, even offering free trial periods and no required long-term contracts.
Get Your Messages Quickly and Accurately
When these virtual receptionists answer your phone, they write the messages down accurately and send them to you via a variety of methods, including email, text, or a quick phone call. It is your preference how you receive your messages, and they can even send you a synopsis of all your phone calls at the end of the day if you would like a summary. In other words, the companies that offer virtual receptionist services make the process as easy as possible for you in every way. They know you are busy, and they also know how important it is to present your potential customers with the professionalism they expect and deserve. They offer a personalised plan just for you—one you can afford—and should your business grow or change in some way, you can change that plan very easily. If you are a brand-new business, or even an established one, you know how damaging it can be to have your customers’ phone calls go unanswered. When you hire the services of a professional virtual receptionist, however, this will never be a problem.
Increasing Customer Satisfaction
If you are working out of your home or have some other reason for using a virtual receptionist, you still want to present a professional image to would-be customers—an image that tells them you know what you are doing and have their best interests at heart. A bad first impression can ruin your relationship with that customer, and if you create more than one bad impression it can mean the loss of numerous customers. No business owner wants this, but a virtual receptionist company is there to help. Furthermore, you can use them whether you are a small start-up business, a large and established corporate business, or even a governmental entity that needs some extra help now and then. Utility companies can use them for outages when dozens of customers are calling in at one time, corporations can use them when they have a new marketing campaign going on, and small businesses can use them when their regular receptionist is out sick for a few days. You can easily come up with reasons to hire a virtual receptionist, and the companies that offer this service can handle them all.
Virtual receptionist services can help your business grow and thrive in a much shorter period of time, and the companies that offer these services make working with them convenient, simple, and inexpensive. You can utilise these services monthly, yearly, or just occasionally, and they always deliver the same reliability, quality, and efficiency. Much like other services these days, virtual receptionist services are the wave of the future, in part because they are a great way to get the customers you need without spending a fortune. They can be researched online, and always provide invaluable services like few others can.